New Aid Officer Basics (Formerly “ABC Workshop")

WHEN:   October 4 – 5, 2022

WHERE: Omni Hotel and Conference Center 
900 North Shoreline Boulevard, Corpus Christi, Texas 78401


Encourage your new staff to participate in the basics of financial aid through this one-and-a-half-day course on everything from the FASFA to Need Analysis, SAP to Professional Judgement, and Pell Grant to Return of Title IV.

The Texas Higher Education Coordinating Board will also present information on state financial aid programs.



Registration Open NOW!

Check out the AGENDA

PDF Handouts


For more information, please contact the Training Committee Chair Dawn Coleman-Glenn at [email protected] or 979-458-5397.

Additional Conference Information
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Training Committee / Presenters

Dawn Coleman-GlennDawn Coleman-Glenn- Committee Chair

Dawn Coleman-Glenn is the Training Specialist for Scholarships & Financial Aid at Texas A&M, College Station. She has been with the Financial Aid Department for almost five years but has been involved with adult education and training for much longer. Dawn spent over ten years enlisted in the US Air Force, seven of which were in the Education and Training Management career field. As the Training Specialist, Dawn’s primary duty is to train all the new employees on scholarships & financial aid fundamentals and the many scenarios concerning Texas A&M students.

Dawn is finishing her master’s degree in Educational Human Resource Development, graduating in December 2022. She has also earned the following NASFAA Credentials: Need Analysis, Professional Judgment, Application Process, and Satisfactory Academic Progress.

Latoya HallLatoya Hall

Latoya is the Program Coordinator II (Loans) who works with students to further their secondary education at Prairie View A & M. Her responsibility is to perform functions related to the technical and functional roles of administering the student loan programs for all students. Latoya Manages the financial aid loan programs, including the Federal Direct Loan Programs (subsidized, unsubsidized, Parent PLUS, and Graduate PLUS) the State Loan Programs (CAL). She serves as the liaison for the private/alternative loan programs. She has been with the financial aid office for 3 years and strives to educate each student with a plan for their education. Latoya has her verification credential from NASFAA.

Latoya has worked on verification, awarding, and special circumstance reports. This allows her to be well-rounded in the financial aid office. Latoya has received her master’s degree in Sociology at Prairie View A & M and believes that education is very important. 





Andreina Villarreal

Andreina is a Financial Aid Advisor at San Jacinto College (SJC). She has worked in Financial Aid for 8 years with the last 4 years at San Jacinto College. She manages Federal Work-Study at San Jac - South Campus and oversees their Financial Aid department training. As a bilingual advisor, she assists both English and Spanish-speaking students and their families to better understand financial aid to make informed decisions about paying for their education.

Andreina has a bachelor’s degree in Business and is currently pursuing her MBA in Project Management from the University of Houston – Downtown.

Deanna Holder

Deanna Holder

Deanna Holder is a Financial Aid Advisor for Scholarships & Financial aid at Texas A&M.  Deanna has 15 years of financial aid experience at Texas A&M and 18 years of experience in higher education.   As a Financial Aid Advisor, Deanna has worked in various areas, which allows her to be a well-rounded Financial Aid Advisor.  She loves helping students complete their degrees and assisting students in making smart financial decisions in paying for their education.      

Deanna has her master’s degree in Management from National University and has earned the SAP and Verification NASFAA Credentials.   

 Melissa Jones

Melissa Jones

Melissa is the Financial Aid Specialist (Loan Coordinator) at the University of Mary Hardin-Baylor. Her primary responsibility is to manage all aspects of the student loan programs including the Federal Direct Loan Programs (subsidized, unsubsidized, Parent PLUS, and Graduate PLUS), the State Loan Program (CAL), and alternative loan programs. She has worked in the financial aid office for 5 years and has worked in higher education for over 11 years. She is passionate about educating students about their financial assistance and the effects of over-borrowing.

Melissa has also worked on financial literacy, degree eligible hours, compliance, verification, SAP, Pell program, and Hazelwood Act Exemption. Melissa has received her bachelor’s degree in Business Finance at the University of Phoenix and has earned her direct loans credential from NASFAA.






Angela Parkoff

Angela serves as a Financial Aid Advisor in Scholarships & Financial Aid at Texas A&M University. She has a bachelor’s degree in Psychology from Texas A&M and has worked in various roles in financial aid for approximately 8 years. Angela has been a part of several TASFAA Committees, including Training, Regional Training, Social Media, and Constitution & Bylaws. In 2015, she received TASFAA’s Trailblazer award and SWASFAA’s Philo Brasher Emerging Leadership award. Working with TASFAA is one of her favorite parts of financial aid. She truly enjoys introducing new advisors to the world of financial aid and all that we do to assist students. When not at the office, she enjoys spending time with her husband and 7-year-old son at the baseball field, hiking, or on the beach.

Angela has earned the Student Eligibility NASFAA Credential.

Priscilla Salas

Priscilla Salas

Priscilla Salas is a 17-year employee of Wharton County Junior College and is currently a Financial Aid Counselor at the Richmond Campus.

Prior to her employment at WCJC, she was a Financial Aid Counselor at the University of North Carolina-Wilmington. Priscilla enjoys being involved in her community through various nonprofits including Lamar Education Awards Foundation, Rotary, and the Fort Bend County Fair Association.

In her free time, she relishes camping, hiking, and kayaking. She is an alumni of the University of Houston and Abilene Christian University, respectively.

Sarah Gordon

Sarah Gordon

Sarah is a Financial Aid Advisor in Scholarships & Financial Aid at Texas A&M University and has more than 5 years of experience working in higher education.  As a Financial Aid Advisor, Sarah has worked in various areas, but currently works primarily on Return to Title IV, beginning attendance, and federal program reconciliation.  She loves problem solving, so she enjoys the challenges that the R2T4 process presents.  In her spare time, she enjoys baking for her family and knitting.

Sarah has her master’s degree from the University of Toronto.  She has earned the following NASFAA credentials: Application Process, Cash Management, Consumer Information, Direct Loans, Professional Judgement, Student Eligibility, Return to Title IV, and TEACH Grant.


Leandra Garcia

Leandra Garcia

Leandra Garcia is the Associate Director in the Office of Financial Assistance at St. Mary’s University. She has been in this role for the past three years and in financial aid for a total of 11 years. She has worked in various capacities within enrollment management and higher education, but one of her favorites has been training on various topics in financial aid. In her current role, she oversees the financial aid counselors in her office. She also oversees the Verification and Special Circumstances processes.

Leandra has her Bachelor’s degree in English and Psychology from Our Lady of the Lake University. She is currently working on her Master’s in English Literature. She has earned NASFAA Credentials in:  Application Processing, Need Analysis, Professional Judgment, Satisfactory Academic Progress, and Student Eligibility.  

Elizabeth Carlson

Elizabeth Carlson

Elizabeth is a Financial Aid Advisor in Scholarships & Financial Aid at Texas A&M University and has almost 3 years of higher education experience.

As a Financial Aid Advisor, Elizabeth works with Education Abroad, Cost of Attendance, Professional Judgement, Disbursement Validation, and Aggie One Stop ticket assistance.

She is a hands-on advisor who loves to work directly with students to help them learn how they can fund their educations. In her spare time, she enjoys reading, sewing, and playing with her Parrots.

She has her bachelor’s degree in History from Texas A&M University. She has earned the following NASFAA credentials: Student Eligibility, SAP, Professional Judgement, and Cost of Attendance.