New Aid Officer Basics (NAOB)


WHEN:   October 3 – 4, 2023

WHERE:  Hyatt Regency Dallas (DFW Airport) 2334 North International Parkway,  DFW Airport, Texas, 75261


 New Aid Officers Basics (NAOB) is a safe learning space where new financial aid staff or even seasoned financial officers will gain invaluable knowledge and refresh their minds. While aid officers are here they will take back with them timely information on the following topics:


  • FAFSA and Student Eligibility
  • Need Analysis and Calculating EFC
  • Cost of Attendance
  • Verification
  • Loans and Repayment Plans
  • Pell Grant and Campus-Based Programs
  • Return of Title IV
  • State Financial Aid in Texas
  • Professional Judgement
  • Satisfactory Academic Progress (SAP)

 Check-in will open at 8:00 am on Tuesday, October 3rd with sessions beginning promptly at 9:00 am each day. The training will conclude at noon on Wednesday, October 4th.

The Registration cost of $200 includes the cost of all materials, Tuesday lunch, Wednesday breakfast, and snack breaks for both days.

If attendees have financial concerns with affording registration fees, please consider applying for the Mack Adams Scholarship.  Five scholarships will be awarded to cover the $200 registration fee. Applications are accepted until August 4th! Member/school would be responsible for travel and lodging expenses.  If you chose to apply for a scholarship, please select "invoice me" as your payment option.  If you are awarded a scholarship we will void your invoice.  If you are not selected, you can pay the invoice or cancel your registration.  

If you are your institution's designated Key Contact, you will see two buttons:  [Register Yourself] and [Register a Linked Profile].  If you are registering someone else, choose [Register Linked Profile]. The list of linked profiles will appear on the next page.  If the person you wish to add is not on that page, you must add them to your organizational profile first before they will appear here.


TASFAA Register HERE! 
SWASFAA Register HERE!  


Additional Conference Information
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2023 Training Committee / Presenters

Sarah Gordon


Sarah Gordon

Sarah is the Assistant Director for Compliance in Scholarships & Financial Aid at Texas A&M University and has more than 7 years of experience working in higher education. Sarah has worked in various areas, including Return to Title IV, beginning attendance, and federal program reconciliation. In addition, she currently handles compliance related to consumer information, policies and procedures. She loves problem solving, so she enjoys the challenges that all of those areas present. In her spare time, she enjoys baking for her family and knitting.

Sarah has her master’s degree from the University of Toronto, and her bachelor’s degree from Penn State University. She has earned the designation of R2T4 specialist from NASFAA. In addition, she has completed the following NASFAA credentials: Application Process, Cash Management, Consumer Information, Direct Loans, Professional Judgement, Student Eligibility, Return to Title IV, and TEACH Grant.

Deanna Holder 


Deanna Holder 

Deanna Holder is a Financial Aid Advisor for Scholarships & Financial aid at Texas A&M. Deanna has 17 years of financial aid experience, at Texas A&M, and a total of 20 years of experience in higher education. As a Financial Aid Advisor, Deanna has worked in a variety of areas and this allows her to be a well-rounded Financial Aid Advisor. She loves helping students complete their degree and assisting students in making smart decisions in paying for their education.

Deanna has a bachelor’s degree in Business Administration from California State University Sacramento and a Master’s Degree in Management from National University.

 Melissa Jones


                   Melissa Jones Head Shot

 Melissa is the Assistant Director of Financial Aid at the University of Mary Hardin-Baylor. Her primary responsibility is to manage all aspects of the student loan programs, including the Federal Direct Loan Programs (subsidized, unsubsidized, Parent PLUS, and Graduate PLUS), State Loan Programs, and alternative loan programs. She has worked in the financial aid office for over 6 years and has worked in higher education for over 13 years. She is passionate about educating students about their financial assistance and the effects of over-borrowing.

Melissa has also worked on financial literacy, degree-eligible hours, compliance, verification, SAP, Pell Grant program, and Hazelwood Act Exemption. Melissa has received her bachelor’s degree in Business Finance at the University of Phoenix and has earned her direct loans and student eligibility credential from NASFAA.


Jerica Douglas

Jerica is the Assistant Director of Advising in Scholarships & Financial Aid at Texas A&M University. Her primary responsibility is to manage the daily operations of the Advising team as well as oversee the Federal and State Work Study programs. She has worked in various positions throughout her office, including the Federal Direct Loan Programs, State Loan Program, alternative loan processing, and ISIR processing. She has worked in financial aid for over four years and loves problem-solving and seeking ways to better assist students and improve processes.

Jerica has a master’s degree from Southern New Hampshire University and earned her bachelor’s at the University of Southern Mississippi. She has earned the following NASFAA credentials: Application Process, Campus-Based Programs, Cash Management, Direct Loans, and Student Eligibility.


Dawn Coleman-Glenn

Dawn Coleman-Glenn

Dawn Coleman-Glenn is the Training Specialist for Scholarships & Financial Aid at Texas A&M. She has been with the Financial Aid Department for over five years but has been involved with adult education and training for much longer. Dawn spent more than ten years enlisted in the US Air Force, seven of which were in the Education and Training Management career field.

As the Training Specialist, Dawn’s primary duty is to train all the new staff on financial aid fundamentals and the many scenarios concerning Texas A&M students.

Dawn has her master's degree in Educational Human Resource Development from Texas A&M University. She has earned the following NASFAA credentials: Need-Analysis, Professional Judgment, Application, and Cost of Attendance.