Summer is usually a good time to catch up on things in the financial aid office before the fall semester begins. To help you get ready for the new academic year, we would like to update you on some of TG’s events and our new solutions and tools that are available. Please share this information with your colleagues, and contact us if you need any assistance.
The 2005 TG Conference was a huge success
In fact, the conference survey resulted in a 4.72 customer satisfaction score on a 5-point scale.
Speaker Brian Biro opened the conference by encouraging attendees to take risks in order to achieve "breakthrough" experiences in their lives. The energy-building Drum Café ended the conference on a rousing call-and-response drumbeat of celebration.
Many of TG’s customers voiced their delight over the motivation and knowledge that this year's conference provided.
One school customer expressed satisfaction with the variety of session topics with this remark: "So many sessions, so many good choices. I at times wished I could clone myself and attend more than one session at a time. You have outdone yourselves again."
We want to thank everyone for attending this year’s conference and helping to make it a success. Mark your calendar now to join us at the 2006 TG Conference April 17 – 19 at the Hilton Austin.
Debt management and default aversion training now available
through TG's POSITIVE+BALANCE™ Program
POSITIVE+BALANCE is TG’s new financial literacy and life success training program that helps to foster students' skills and knowledge in money management, academic success, and career development. POSITIVE+BALANCE consists of two tracks—one for students and one for professionals who interact with students. Each track has multiple modules that focus on a student's financial life, from entering college to exit counseling, graduation, and student loan repayment.
The program is fully customizable for both students and campus professionals and can be integrated with existing campus default aversion activities.
Interested schools begin by completing an online assessment. TG's default aversion team will then meet with campus financial aid professionals to help assess and determine individual needs. A customized program then is created and delivered by TG’s default aversion team, which will follow up with the school and monitor its results.
To learn more about POSITIVE+BALANCE or TG's other default prevention solutions, tools, and services, please contact your school consultant. You may also contact Joe Braxton or Clarissa Peereboom, TG's default aversion consultants, directly. Joe Braxton may be reached at (800) 252-9743, ext. 4696, or by sending an e-mail message to firstname.lastname@example.org. Clarissa Peereboom may be reached at (800) 252-9743, ext. 4765, or by sending an e-mail message to email@example.com.
TG launches Center for Financial Aid Policy in Community Colleges
The Center for Financial Aid Policy in Community Colleges' mission is to shape effective financial aid policy and practices that impact student enrollment, retention, and graduation rates at community colleges.
The center will collaborate with state and national education and legislative organizations to lead policy development, provide professional development programs and resources for financial aid administrators, and conduct research relevant to community colleges.
Vickie Murillo has been named director of the center. Vickie joined TG in 1999 as director of community and public affairs and provided leadership to the Council for the Management of Educational Finance. In 2003, she became the director of TG's national sales operations. Before joining TG, Vickie held various recruitment, counseling, advising, and financial aid positions at Austin Community College. Vickie holds a doctorate from the Community College Leadership Program at the University of Texas at Austin.
To find out more about the center, contact Vickie at (800) 252-9743, ext. 4549, or send an e-mail message to firstname.lastname@example.org.
TG announces new training curriculum to help borrowers manage
student loan debt
The curriculum is designed for call center representatives, call center supervisors and managers, campus administrators, and lender marketing representatives in the financial aid community. The training is divided into the following four modules:
The material presented in each module is intended to complement existing training materials.
Additionally, the curriculum can be used either as a self-learning tool or for instructor-led training. Each module can be individually downloaded to train a specific audience. Modules can be downloaded at www.tgslc.org/council/training/index.cfm.
To learn more about this training curriculum or the Council, contact Maria Luna-Torres at (800) 252-9743, ext. 4632, or send an e-mail message to email@example.com.
AdvanTG Web™ enhancements now available
A series of new features in TG Loans By Web
Additionally, LBW schools now can control how often borrowers must
complete online entrance counseling through the Mapping
Your Future Web site. Schools can set a query range from one
day to seven years. If the borrower has not completed online entrance
counseling in Mapping Your Future within that date range, he
or she will be required to complete entrance counseling requirements.
Finally, you will no longer have to re-certify a loan because the student declined or reduced the award amount in LBW. Two LBW features have been added to address this specific issue. First, a pop-up box asking the borrower to affirm his or her change appears when a student or parent tries to reduce the school-certified amount. Second, schools now have the ability to re-post a declined LBW certification by going to the List Application screen in AdvanTG Web, selecting the declined application, and clicking the 'Save' button. This will re-post the certification in LBW for the student or parent to complete and accept.
Convenience of a Master Promissory Note (MPN) tracking report
Flexibility with Change Transaction Reports
The loan type selection will help you to manage and reconcile the change transaction processes by isolating FFELP and alternative loan transactions, and by providing additional reporting flexibility. For example, you could generate a change transaction report for alternative loans only to help reconcile the return of funds through TG's Central Disbursing Agent process.
The second reporting option now available for change transaction reports is the "Non TG" checkbox. This option provides a quick and easy way to isolate transactions that were submitted for processing to another guarantor and is useful for customers who process with multiple service providers.
Optimization of Application Information Report
Flexibility of Print Note feature
Enhancements to Message Board
New editing tools for IDA and ESR letters
The new editing tool enables you to:
To improve navigation, the 'Manage Letter Templates' link also has been added to the 'IDA Reporting' tab.
Relocation of AdvanTG Web Security Form
Enhanced School Fact Sheets now available on TG
Cynthia Mayberry is TG’s assistant manager for customer services. She can be reached at (800) 252-9743, ext. 4683, or by e-mail at firstname.lastname@example.org.