TG Update
By Cynthia Mayberry, TG

Summer may be a time for vacations, backyard barbecues, and visits with friends, but as you know, the work of the financial aid professional never slows! Much has happened recently, so here are a few updates and developments at TG:

TG Names New President and CEO
On June 11th, the TG Board of Directors announced the selection of Sue McMillin as TG’s next president and CEO. Many of you already know of or have worked personally with Sue, as she currently serves as TG’s senior vice president for customer relations and business operations.

"TG has cultivated strong leadership within the corporation over the past decade," said Ruben Esquivel, chair of the TG Board of Directors. "With more than a decade of experience at TG, Sue McMillin has demonstrated passion and commitment to educational access and a dedication to providing the highest possible levels of customer service to help simplify the financial aid process for our lender and school partners and the families and students we all serve."

Milt Wright and Sue will work together through the transition of leadership, with Sue officially taking over as CEO and president on October 1, 2004. Milt plans to maintain his connections to higher education, offering consultative services to help institutions in the areas of operational efficiency and financial aid delivery.

2004 TG Conference Presentations Posted Online
For those of you who were not able to join us for the 2004 TG Conference, “Kaleidoscope of Dreams,” TG has posted most presentations delivered at the conference on TG Online. This resource is available for you, our customers, so that you may extend the training experience to others at your institution.

To download these presentations, visit TG Online at www.tgslc.org, and select [For Schools | For TG’s Texas Customers | TG 2004 Conference Presentations]. A CD-ROM version is also available, and those that requested this resource should have already received their copies. To request the CD-ROM version, call TG Customer Services at (800) 332-1455, or contact your school or lender consultant.

TG Hires New Consultant to Serve Our San Antonio and Northwest Houston Area Schools
New to our team of school consultants is Caroline Hernandez, who joins TG with 10 years of student financial aid experience. Caroline has worked for TG in our loan guarantee operations department. She also has experience working for both a servicer and a lender, most recently at Educaid where she served as the Regional Operations Manager for the Central Region Southwest office. Caroline will serve schools in the San Antonio area as well as the Northwest Houston area.

Caroline holds a bachelor's degree in management from Park University and an associate's degree in criminal justice from Austin Community College. She also serves as vice president of membership with the Hispanic Women's Network of Texas' Austin chapter.

Caroline is very excited about joining TG as a consultant for the San Antonio and Northwest Houston areas, and her professional experience and enthusiasm will be of great value to our customers.

Texas Regional Training Sessions Continue
Positive experiences and rave reviews have been described for Texas Regional Training sessions that are being held throughout the state this summer. Already, sessions have been held at many locations, and many of our customers have commented positively on both the quality of the material presented as well as the depth of knowledge available during the programs.

For our Texas Regional Training programs, our training experts deliver fun and informative sessions on a variety of topics that can help you and members of your financial aid staff grow both personally and professionally. Attendees have lots of opportunities to interact with other financial aid professionals in the training sessions and over lunch.

To find out training dates and locations, visit TG Online at www.tgslc.org, and select [ For Schools | For TG’s Texas Customers | Texas Regional Training ]. You can also find out more about these valuable sessions by sending an e-mail to Sheila Casey at sheila.casey@tgslc.org, contacting TG Customer Services at (800) 332-1455, or speaking to your school or lender consultant.

Keep Up-to-Date on Industry Developments
With changes in loan rates, developments related to reauthorization, and improvements in TG’s solutions and tools, where is a busy financial aid professional supposed to keep track of it all?

One excellent resource available to you is Shoptalk Online. TG’s weekly electronic newsletter for customers, Shoptalk Online is an excellent way to stay abreast of industry and technology news and TG services for schools and lenders. In addition to your weekly subscription, Shoptalk Online offers an archive of past issues for your reference. We even provide a helpful online search engine that allows you to search for specific topics using keywords and specific years, so that you are able to locate the information you need quickly and efficiently.

To subscribe to Shoptalk Online, visit TG Online at www.tgslc.org, and select [For Schools | TG Publications | Shoptalk Online]. Once you subscribe, you will receive new issues every Tuesday, packed with information to make you more productive throughout the year. You can also subscribe by contacting TG Customer Services at (800) 332-1455, or speaking with your school or lender consultant.

Enjoy the summer—and remember to contact us if we can assist you!

Cynthia Mayberry is TG’s assistant manager for customer services. You can reach Cynthia at (800) 252-9743, ext. 4683, or by e-mail at cynthia.mayberry@tgslc.org. Additional information about TG can be found online at www.tgslc.org.