Session Presentation Materials

The table below lists the sessions presented at the 2010 Conference. The presentations and accompanying samples, letters, etc., can be downloaded by clicking on the icons in the right column.

		–	PDF document
		–	Microsoft Powerpoint Document

Presentation Title	Presenter	Document
Beyond Entrance and Exit	Debbie Bradford
Boots to Books	Bridgette Ingram
Combat to Classroom	Velma Gray
Developing an Effective Call Center Within the Financial Aid Office	Christopher Murr Anita Ford
Federal Update	Trevor Summers
Management with Michael Scott	Erika Cox
National Student Employment Week and Employee of the Year	Wade Elkins
Pell Grant: Two is Better than One	Trevor Summers
Professional Judgment	Karen Krause
Servicing Direct Loans and Forgiveness Plans	Trevor Summers
Split Servicing: Tools and Strategies to Help Track and Manage Debt	Tim Cameron
Tips: How to be the World's Best Boss (accompanies Management with Michael Scott)	Erika Cox
Verification Basics Plus Proposed Rules	Cathleen Wright